Contact Us
How may I contact you?
You may contact us via the following:
phone- 512.906.1842
email- info@TheInitialImpression.com or sales@TheInitialImpression.com
mail- 2302 Cheswick Ct, Austin, TX 78746
Please do not hesitate to contact us. Custom orders are our specialty.
Gift Information
Can I ship a gift directly to the recipient?
Yes, visit our gift information page to find out how to ship to a gift recipient and include an enclosure card.
Can I ship to multiple addresses (more than one gift)?
Please submit separate orders for each shipping address.
Payment Options
What payment options do you accept?
We accept Visa and MasterCard.
Can I pay by check?
Of course! If you wish to pay by check, place your order via email sales@TheInitialImpression.com or telephone (512.906.1842) and we will process the order once we receive your check.
Shipping
When will my order be shipped?
Your order will ship within 5-7 business days, unless otherwise noted. If an item is back-ordered, we will notify you immediately.
We know how important a timely gift is and are committed to making fast delivery one of our key differentiators from our competitors.
What shipping options are offered?
We offer the following shipping options on our website: United States Postal Service Ground (USPS) & FedEx Home
We are happy to accommodate your request for an alternative type of shipping. Just call us at 512.906.1842 or email us at sales@TheInitialImpression.com
Can I track my order?
If you would like to track your order, select FedEx Home during checkout. We will send you tracking information via email when your order ships.
Can you rush an order?
If you're in a crunch for a gift, PLEASE give us a call or shoot us an email and we'll do our best to process the order right away and get it there overnight. sales@TheInitialImpression.com 512.906.1842
Personalization
Spelling errors: We personalize items based on customer entry. We are not responsible for customer misspellings. Please proof read carefully.
Note that 3 letter initials will feature the last initial in the center of the monogram.
If you do not choose a font or thread color, we will choose one for you. We will coordinate with the selected item. The font most often chosen by The Initial Impression is block.
For inquiries on specific items, fonts or thread color choices please email info@TheInitialImpression.com
Policies
What is your Guarantee?
Personalized items are a final sale. We are proud of our work and the quality of our work is always guaranteed. If you are unhappy with quality of work, please contact us at 512.906.1842 within 5 business days. We will be happy to discuss your concerns and arrange for replacement.
Spelling errors: We personalize items based on customer entry. We are not responsible for customer misspellings. Please proof read carefully. Note that 3 letter initials will feature the last initial in the center of the monogram.
What is your Privacy Policy?
In order to receive an email receipt of your purchase and shipping notification (Fed Ex Shipments) you must include your email address in checkout. We are committed to ensuring the privacy of our customers. We DO NOT sell or exchange names or any other information about our online customers with third parties.
